Store Manager

About the Role

We are looking for Store leaders to oversee our London locations; Canary Wharf & Westfield Stratford.

The purpose of this role is to create an environment where our people thrive to deliver outstanding customer experiences across a cluster of retail operations, resulting in successful growth each year of revenue and profit.

Our Product | Our Mindset | Our People | Our Service | Our impact

Crosstown is a progressive, premium sweet treats brand, established in London, creating fresh and extraordinary flavours from scratch by hand. Our mission is to satisfy tastebuds across UK, to engage with those who appreciate quality, by providing exceptional treats and the very best experience through great service and delicious products.

At Crosstown we have premium products served by authentic people. We value integrity, and we strive to grow our business to offer internal progression for our employees. Growth delivers opportunity, and opportunity fosters growth. We focus on your future to support ours!

We are firm believers that you should have a voice and think big, be bold. Everyone is welcome at Crosstown!

As valued member you will get:

- Salary between £28,000-£31,000

- A full-time job with a secure income

- A safe, friendly, and respectful working environment

- 28 days of holiday and +1 days after each year worked

-24/7 Access to our EPA for Mental health support – Hospitality action

- A chance to join a growing company

- Free doughnuts

Key Responsibilities

People:

- provide inspirational leadership to key holders, supervisors, and retail assistants across a cluster of retail operations under your responsibility to nurture a highly engaged, motivated team of high performers

- create a learning environment where colleagues continue to develop and learn new skills

- nurture a succession pipeline to ensure strong internal applicants are ready when vacancies arise

- build strong collaborative with co-workers in other teams at Crosstown

Customers:

- ensure customers experience amazing service and our products are served to the quality required, creating strong brand loyalty and repeat visits

- view your sites as part of an omni-channel business, where physical sites are mini fulfilment centres for digital orders and retail teams help build digital sales

- share best practises and resources with other Store Leaders to protect the customer experience and support co-workers

- place orders to minimise sell-out and wastage, to enable delivery of revenue and profit targets

Growth:

- ensure each site has a plan for how you will deliver budgeted revenue and profits

- seek continuous improvements in the way sites are organised to help improve efficiency and make our teams work easier

A successful candidate must:

· Be honest, hardworking and have a focus on sales

· Be independent, confident, organised, and enthusiastic

· Love interacting with the public and sharing with them what makes Crosstown's product special.

· Be driven to hit targets and can promote good culture.

If you believe you are the right fit, please apply today!

We are an equal opportunity employer where everyone is welcome and respected.Please make sure that you take the opportunity to check out our website to understand Crosstown and what our company produces.

Job Type: Full-time

Pay: £28,000.00-£31,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Which location are you most interested? (Hammersmith & Victoria OR Marylebone & Temple)

Experience:

• Management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Retail