Description
Purpose of job
Works tirelessly to ensure that members of the public experience an exceptional level of customer service in their store. Always available and able to support their team in their objective to represent the brand and serve our customer.
Key Responsibilities
Key Responsibilities:
- Leads the team in actively selling and customer service to ensure sales targets are not only met – but exceeded to a consistent level.
- Drives a high customer service culture in store to exceed customer expectations
- Takes overall responsibility for the smooth running of the store.
- Recruits, trains and motivates their team members
- Ensures their team acquires and continually updates a high level of product knowledge
- Controls costs of staff, consumables and stationery within company targets
- Maintains excellent store standards of display, point of sale and housekeeping according to company guidelines
- Carries out tasks as directed by the Retail Ops team and other head office personnel within the timeframe required
- Ensures security of company cash, stock, equipment and premises
- Follows company policies on health & safety and takes responsibility for a safe workplace
- Ensures that the store stock file is kept accurate through regular audits and good housekeeping
Skills, Knowledge and Expertise
Customer focused
Target oriented and driven to succeed financially
Attention to detail
Experienced in working with people on all levels
ProCook is committed to building an inclusive, inspiring and welcoming work environment. We recruit, employ, promote and value people regardless of race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, disability or age. At ProCook we believe everyone is welcome and encourage a diverse mix of talent to contribute to our culture.
About ProCook
We’re a multichannel retailer currently trading via 60 stores across the UK and a hugely successful eCommerce site. The company continues to grow and improve thanks to a dedicated, loyal and happy team of staff.
We are rightfully proud of our exceptional team who enable us to reach our goals – from creatives to developers, operational staff to front-line retail & call centre teams, we are committed to attracting and retaining the best talent.
By joining ProCook you’ll have a great opportunity to make a real contribution to this dynamic, forward-thinking business. It’s a lively, challenging organisation where everyone's input counts. We’ve created an environment that is conducive to collaboration, making ProCook a great place to work.
Our new, purpose-built Store Support Centre in the beautiful county of Gloucestershire boasts a free on-site gym, a fantastic subsidised restaurant, secure cycle storage and a social committee that organises regular events. We’re situated right next to the M5 between Bristol and Cheltenham, so Store Support Centre is easy to reach from a large catchment area.
ProCook is proud to be certified as a B Corp™, joining a select but growing group of companies committed to using business as a force for good.