AddressValues & Innovation
NEW STORE OPENING in Caledonia Park, Designer Outlet
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
Lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour
Your Impact
- Own the service culture and customer experience
- Lead and model the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand
- Maintain all standards covering merchandise and floor sets
- Oversee all areas of inventory control; manage store shrink performance within outlined expectations
- Where applicable, coach and empower the Assistant Store Manager (ASM)
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
- In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
- Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
- Manage store payroll to optimize business results; ensure staff scheduling meet the needs of the business
- Compile customer feedback on product and communicate to Retail Operations team
- Ensure compliance with all UA policies and procedures
- Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand – Team; Integrity
- Meet and exceed all team and individual performance objectives and metrics set
- Exhibit a professional and positive attitude and possess exceptional interpersonal skills.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional oral and written communication skills.
- Ability to multi-task in a fast paced environment.
- Capability to maintain a consistently high level of service.
- Flexibility to shift focus and priorities
- Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
- Ability to work a flexible schedule that may include mornings, evenings, public holidays and weekends.
- 3 – 5 years retail store management, ideally with a premium international brand
- Familiarity with various retail POS register systems
- Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
- Fluency in local language; proficiency in English highly desired
Requirements
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Goes the extra mile to ensure the team’s success.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Articulates a compelling vision and the roadmap to success; adept at aligning and empowering a diverse set of teammates and stakeholders.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values in their everyday interactions.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
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