Store Manager - M&S Norwich

At M&S Opticians we are committed to providing a complete eye and hearing care service for you and your family. We are looking for a motivated, friendly, and organized individual to join our team as the Store Manager in ourpractice. As a Store Manager, you will play a pivotal role in ensuring the smooth operation of the Optical and Hearing Practice whilst delivering industry-leading patient care.

Roles and Responsibilities:
Leadership and Team Management: Lead, motivate, and manage a team of optometrists, hearing aid audiologists, and optical assistants to ensure the highest standards of patient care and service delivery.
Customer Journey: Ensure an exceptional customer journey by maintaining a welcoming and professional atmosphere, addressing patient inquiries and concerns, and ensuring timely and accurate service.
Financial Management: Pulling the right levers to drive your store's KPIs, ensuring the store is profitable.
Business Development: Driving brand awareness through in-store marketing activity. Collaborate with senior management to develop and execute business strategies aimed at expanding the practice’s patient base and market presence.

Requirements:
Proven experience in a managerial role, preferably within an optical or healthcare setting.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills to effectively interact with patients and staff.
Solid understanding of practice operations, industry regulations, and business development.
Professional demeanor and a commitment to delivering outstanding patient care.

Benefits:
Competitive salary
Company pension
Employee discount schemes
Canteen

Job Type: Full-time

Experience:

• Retail management: 1 year (required)
• Optical: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: SM-Norwich