Strategy Lead, Digital Experience Performance

End Date
Friday 19 January 2024
Salary Range
£66,861 - £74,290
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
We have a brilliant new opportunity for someone with a curious, analytical and proactive approach to join the Digital Experience Performance team in the Chief Digital Office. Here, you'll work closely alongside the Consumer Servicing & Engagement platform as we redesign our mobile apps.
Job Description
JOB TITLE: Strategy & Engagement Lead, Digital Experience Performance
SALARY: £ 66 ,861 +
LOCATION(S): London
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
We have a brilliant new opportunity for someone with a curious, analytical and proactive approach to join us in the Chief Digital Office as Strategy & Engagement Lead for Digital Experience Performance . Here, you'll work closely alongside both business and product teams as we embark on an ambitious journey to transform our mobile banking apps for our 18.6m users - b uilding on the enormous scale of Lloyds Banking Group's engagement, data capabilities and breadth of propositions .
The Digital Experience Performance team leads performance and strategy for spaces in the app by making sense of data, joining people up and shaping objectives to influence outcomes that deliver value and deepen relationships. We're a small team that supports each other to achieve big ambitions.
As Strategy & Engagement Lead , you'll work with journey managers, product owners and the rest of the Group to consider the big picture and make sure the right people are working together on the right things towards our common goals. To do this, you'll need to:

• Engage and co-ordinate between teams to ensure we're aligned on goals, priorities and requirements across all spaces and journeys
  
• Join up thinking across app-wide themes and enablers (e.g. beta testing, personalisation, analytics and marketing)
  
• Build great relationships and c ollaborate with squads of experts including product, design, engagement and customer experience to identify and solve complex problems
  
• Manage definition and reporting of our objectives and performance, and support with benefits tracking and investment planning
  
• Work across the wider team to help us develop and perform to our full potential by actively contributing to a positive growth culture
  

What you’ll need
We're looking for someone with the following skills:

• Effective collaboration and leadership across multi-disciplinary teams
  
• Ability to synthesise multiple perspectives and cut through ambiguity to focus on what's most relevant
  
• Passion for weaving together strategy and data to uncover opportunities to improve customer and commercial outcomes
  

• Capable of influencing business decisions through engaging and data-led storytelling to deliver results with measurable impacts
  
• Experience in forecasting, reporting and owning performance to targets
  

This is a hybrid role that will require frequent in-person collaboration with London-based teams.
Diversity is key to our success, and we're committed to building an environment where everyone can provide their best while developing their career - whatever their background or thinking style.
About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want everyone feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual bonus award, subject to Group performance
  
• Share schemes including free shares!
  
• Benefits you can adapt to your lifestyle, such as discounted shopping.
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.