Strategy & Shopper Insights Executive - 9 Month Ftc

We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Ocado Zoom, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what's possible. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this.
About the Role
The Strategy & Shopper Insights Executive will be responsible for using insight and data to understand and implement strong customer journeys on Ocado.com and the Ocado app. We want to make the shopping experience for our customers as simple, smart and inspiring as possible. Working within the wider customer marketing team to help customers to easily find their weekly essentials as well as to discover their favourite new products from Ocado's vast and exciting range.
This role is a 9 Month fixed-term contract and we work on a hybrid basis (2-3 days in the office a week).
Key Responsibilities

• Supporting the Ecommerce Strategy & Shopper Insights team in developing an in-depth knowledge of customers and their shopping behaviours, using a suite of data and insight sources and tools.
• Driving the quality of customer journeys by identifying opportunities for improvement across the business
• Conducting strategic shopper and category reviews to understand how particular subsets of customers shop with us, and making recommendations of how to best leverage through marketing and merchandising levers
• Building relationships and working closely with Brand Marketing, CRM, Insights, Buying, Product, UX and Creative teams - as well as external agencies and suppliers.
• Keeping up to date with customer and market trends as well as our competitors.

Skills and Experience

• Passionate about customer experience
• Strong analytical skills
• Excellent communication and stakeholder management skills
• Strong planning and organisation skills. Experience of multitasking and managing multiple complex projects and deadlines
• Proactive self starter
• Experience of coaching or people management
• Ecommerce, FMCG, marketing or Shopper Insights experience
• 2.1 degree or above from a good university
• Desirable: Content Square, Adobe Analytics and/or Google Analytics experience

What We Offer You

At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits.

Core Rewards

• Annual bonus scheme - maximum opportunity dependent on the role
• 26 Days Annual Leave plus bank holidays
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Hybrid Working (2-3 days a week connecting, collaborating, and learning together without colleagues)

Health & Wellbeing

• Private Medical Insurance
• Critical Illness
• DigiCare+
• Healthcare Cashplan
• Health Assessment
• Dental Insurance
• Eyecare Vouchers
• Digital GP
• Mental Health

Flexible Benefits

• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day)
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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