AddressAre you looking to join an expansive and growing work sector. Do you have what it takes to care for a prestigious and high performing telecoms provider?
Want an environment where you can progress and develop new skills?
If you’ve answered yes to the above, then this may be the role for you.
The role is based out of our fresh and exciting Southampton office with some home working. Our back office is the central hub for communications serving support across the country to all our deliverable areas in the Northeast, Southeast, South Central & Coast, as well as the Southwest.
We liaise with local councils to drive forward the delivery of full fibre across the country through comprehensive coordination and planning.
MAIN KEY RESPONSIBILITIES
- Perform to set client KPIs/SLAs
- Undertaketraining for own development
- Manage personal and group emails
- Build and maintain relationships with internal and external stakeholders
- Provide excellent customer service to internal and external customers both verbally and in writing
- Generate reports on a daily basis on existing works and manage the reports with our field teams
- Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
- Interact with multiple client systems to update clients and raise issues
- Validate information received ensuring it is fit for purpose and meets stakeholder requirements
- Comply with all company policies
- Ask questions to build personal knowledge
- General office duties as required
PERSON SPECIFICATION
- Excellent administrative skills and computer literate
- Uses own initiative to proactively resolve issues
- Client and internal customer focused
- Team player with a ‘can do’ attitude
- Self-motivated and takes ownership
- Works well under pressure
- Good interpersonal skills
- Good communicator
JOB KNOWLEDGE / SKILLS REQUIRED
- Administration Experience
- Salesforce Experience (Desirable)
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to our staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Payroll giving
- Salary finance scheme
Inclusiveness
As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
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