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SalaryAbout The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a Fixed Term position until 31st May 2025 working full-time.
The Student Experience and Information Assistant will work within the Faculty Education and Student Experience Team in partnership with academic staff, to deliver the highest levels of excellence in professional support
The post holder is responsible for ensuring they work in accordance with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate.
The service is both reactive to student queries, and proactive to provide information throughout each academic year. Advice needs to be highly accurate so understanding academic rules, guidance and processes is important. Sensitivity, empathy, understanding of differing student needs and strong communication and interpersonal skills and a clear understanding of professional boundaries are essential for this role.
The role may involve gaining/having specialist knowledge of particular programme areas within the Faculty.
Student Experience and Information teams will work closely with colleagues in front of house/reception roles and will be expected to work in front facing student offices and receptions as well as providing support and information online, via email and phone/chat.
This role will suit applicants who would enjoy carrying out a range of administrative duties and enabling support within the Faculty whilst also working with student representatives, student societies and academic staff to maximise Student Experience
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
