Student Fees And Administration Support Assistant Manager

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience. A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with award-winning teaching and world-class facilities that help students develop the skills and attitudes employers demand. Faculty / Directorate Registry Services is responsible for providing a wide and diverse range of services to all our students from the start to the end of the student journey, including Registration, Timetabling, Student Funding, Financial Welfare, Exams, Graduation and Academic Quality. Role An exciting opportunity has emerged for a dedicated individual to join our Student Finance and Welfare Team in the role of Assistant Manager. This challenging yet rewarding position involves overseeing and providing functional responsibility for various student-focused areas, including our online pre-induction service, operational management of the University fee matrix, ID card production, student correspondence documentation, and scholarships and bursaries. The Assistant Manager will play a crucial role in the "onboarding" of students, collaborating closely with our Student Gateway, Registration, and Student Funding teams, as well as Faculty Offices, Immigration Compliance, and our Income Team. Key Responsibilities include:  Manage the online pre-induction service, University fee matrix, ID card production, student correspondence documentation, and scholarships and bursaries. Provide information and guidance internally on the management of Fees and related functionality within the student system (SAP). Collaborate with Student Gateway, Registration, and Student Funding teams, Faculty Offices, Immigration Compliance, and the Income Team to enhance the student journey. Oversee data processing and management to ensure accurate fee input into the system and meet reporting needs. Ideal Candidate We are seeking a highly motivated and effective Assistant Manager with excellent communication skills, strong planning and organizational abilities, and the capacity to work both independently and collaboratively within a team. The ideal candidate will be dedicated to achieving continuous improvement in service delivery across various areas. Strong management and motivational skills, along with the ability to proactively solve issues, are essential. Attention to detail and a robust technical knowledge of systems are required. The successful candidate should excel in communicating and consulting with a diverse range of stakeholders, including students and non-students. This is a fixed-term full-time position (37 hours per week) until the end of June 2024, with the possibility of an extension. Internal secondments are welcomed. The position offers a hybrid work arrangement with an expectation of being on campus at least 2 days a week. Flexibility for additional days on campus to meet service demand/peak periods is required. Join our dynamic team and contribute to the enhancement of the student experience, ensuring excellence in service delivery and continuous improvement. Apply now for this exciting opportunity! Please contact Mrs Amar Basra-Holmes, Student Finance & Welfare Manager (line-manager) if you would like to have a chat about this role: abasra-holmes@dmu.ac.uk or 0116 257 7313.