Address
Form of work
SalaryJob details
Department
Finance
Responsible to
Student Income Team Co-ordinator
Location
Kedleston Road, Derby Campus
Salary
£23,343 to £25,143 per annum (for exceptional performers, there is scope for further progression up to £28,914 per annum)
Closing date
Tuesday 26 March 2024
Contract type
Permanent
Post type
Full-time
Adaptive working type
Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.
Reference
0090-24
About the role
This is an exciting opportunity for a customer focused individual, with experience of working within a Finance Department.
You will be part of a fast paced, student facing Income Team, working closely with internal and external stakeholders. You will be goal focused, have the ability to negotiate and handle difficult conversations, be able to multitask along with providing an excellent customer service to all stakeholders.
You will be responsible for the recovery of Student Income, which will involve resolving queries and agreeing payment plans. This will be achieved by adopting a flexible approach and prioritising tasks accordingly.
For further information and informal enquiries regarding the role, please contact Vicky Smith - Student Income Team Coordinator via V.Smith@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Principal accountabilities
- Reporting to the Income Team Coordinator, post holder will ensure that our collections systems are set up and operated in such a way that provides the correct level of control, efficiency, maximum recovery of debt and fully support the student experience.
- Remain fully aware of the changing sales mix and collection performance within the debt portfolio. Assess collection methods and recommend changes as appropriate.
- Conduct personal interviews with students and customers with a view to negotiating the successful recovery of monies due. Take responsibility for sanctioning extended credit terms within allowable tolerances.
- Resolve queries from students, student representatives, tutors or student’s parents, regarding matters raised by the invoices issued. This will involve building constructive and productive relationships with all stakeholder groups.
- Work directly with Collection Agencies to manage the debt referral portfolio.
- Achieve internal and external targets and deadlines. Ensure a high degree of assurance in the integrity of our operations by ensuring all actions and decisions are transparent.
- Champion continuous improvement in service delivery and raise the profile of Finance by attending intake days, visit days and training and welcome events.
- Working alongside the Finance Systems Team to understand and test functional requirements for any system changes and developments. A key strength will be the ability to fully understand functional requirements and effectively communicate to colleagues to ensure delivery is achieved.
- Any other duties as determined from time to time by the Student Income Team Co-ordinator including rotation and secondment if necessary to other operational areas within Finance.
- You will be fully aware of your health and safety responsibilities.
- Promote and exemplify the University’s values.
Person specification
Essential Criteria
Qualifications
- Educated to A Level or equivalent qualification / relevant experience
Experience
- Considerable recent experience of working in a Finance office
- Experience of working within a customer service environment
Skills, knowledge & abilities
- Computer literacy and digital capability
- Proven ability to liaise and negotiate with customers
- The ability to handle difficult conversations both face to face and via telephone
- Ability to work within a team
- Excellent interpersonal skills
- Results focused
Desirable Criteria
Skills, knowledge and abilities
- Credit control experience
Benefits
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.
