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SalaryDUTIES AND RESPONSIBILITIES
Key Duties
General Duties
Key Duties
- Provide detailed advice, guidance and support on the full range of the Student Services team functions to internal and external customers (staff and students), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
- Work with others to make recommendations to improve our ways of working. Including, considering areas of process improvement within the breadth of Student Services activity.
- Working closely with staff across the School to proactively support, coordinate and provide administration for a variety of projects and activities across the breadth of the Student Services activity. For example, in relation to the annual task of programme diet maintenance, taking decisions made at Board of Studies and relaying that information into SIMS and then overseeing student module selection activity.
- Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the Student Services team provides to its customers.
- Working closely with the Student Services Officer and other team leaders, ensuring that a high quality student service is provided to both undergraduate and postgraduate taught students.
- Perform a variety of administrative duties to support the Student Services team and department to achieve its objectives.
- Gather and analyse data on a range of Student Services processes and procedures so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
- Instruct and guide colleagues across the School of Computer Science and Informatics on the processes used across the Student Services team, as required.
General Duties
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Uphold the Professional Services Values & Behaviours.
Person Specification
We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.
We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Student Services functions within a school, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.
Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here.
Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
Essential Criteria
Desirable Criteria
We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Student Services functions within a school, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.
Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here.
Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
Essential Criteria
- Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance in the area of Student Services, including student experience, placements, outreach activities and education.
- Evidence of a good standard of numeracy and IT literacy.
- Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
- Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to advise and influence key stakeholders in your area of work.
- Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
- Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
- Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.
Desirable Criteria
- Experience of working in a similar role or environment, e.g. Higher Education.
- Ability to speak/understand Welsh or a willingness to learn.
Additional Information
HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE
We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
- Regular one-to-one meetings with your team leader and key academic colleagues.
- An experienced and supportive team around you.
- Variety of development opportunities within the breadth of Student Services, for example, Student Experience, Placements, Outreach, and Education.
- Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
- A staff mentoring scheme.
- Support to learn Welsh or to update language skills.
Salary Range Min.
26,444
Salary Range Max.
29,605
Job Category
Admin / Clerical
Grade
Grade 4
