Styling Supervisor / Housekeeper

Greycoat Lumleys is proud to be working with a prestigious brand who have created the ultimate in five-star luxury accommodation, along with an exceptional clubhouse for guests to enjoy. The property will open in 2024 and they are now hiring experienced Styling Supervisors who have extensive luxury 4- or 5-Star housekeeping experience.

The Styling Supervisors are responsible for owning and oversee the day-to-day performance of the styling team. Supporting and assisting the Head of Styling to ensure the team is seamlessly run. Ensuring styling assistants are managing and liaising with the styling team appropriately.

The Styling Supervisors entrusts with the responsibility of upholding the brand's standards to ensure the best guest experience and team performance. This entails fulfilling customer requirements, fostering employee contentment, and maintaining positive relationships within the team, and working closely alongside the Head of Styling.

Key Responsibilities:

To create and implement a best-in-class and award-winning guest experience through:

Supervision: Oversee the day-to-day operations of the housekeeping department. Mentor,

and lead a team of styling staff to ensure excellence in service delivery. Work alongside the

Head of Styling to provide exceptional support to ensure seamless management.

Quality Assurance: Ensure the cleanliness and maintenance of all guest rooms, public areas,

and back-of-house spaces is up to standard. Conduct regular inspections to uphold the highest

standards of cleanliness and presentation. Implement and enforce quality control measures to

exceed guest expectations.

Inventory and Supplies Management: Monitor and manage styling supplies and equipment

inventory. Coordinate with the procurement department to ensure the availability of high

quality cleaning materials and amenities.

Guest Satisfaction: Address guest concerns and requests promptly and professionally.

Collaborate with other departments to enhance the overall guest experience. Implement and

maintain the highest level of hygiene and cleanliness standards.

Scheduling and Staffing: Develop and manage styling schedules to ensure adequate

coverage. Collaborate with the HR department to recruit, train, and retain high-performing

styling staff.

Communication: Foster open communication within the styling team and with other hotel

departments. Participate in regular meetings to discuss operational strategies and

Sustainability: To promote, implant and act with the sustainability initiatives as directed by

the company.

The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.

Key Relationships:

Residence Owners
Guests
Management and Staff
Senior Management Team
Knowledge, skills and qualifications:

Experience:

4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable
A strong, yet positive guest service style
Organized and ability to work within the team or on their own
Strong interpersonal skills
A good command of the English language. Additional languages are advantageous
Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement
Full clean UK driving licence is desirable

You must have the right to work in the UK when applying for this role.