Submissions Officer

Job Title:Submissions Officer

Location: Dover (Hybrid)

Salary: £24,603, ?Plus £2,870 weekend working allowance, Increasing to £27,700 following successful completion of a 6 months probation period

Job Type: Full time, 12 Month Fixed Term

The Role:

We are currently looking for a Submissions Officer to join our friendly and committed Submissions team, on a Fixed Term Contract. There will be potential for the role to be made permanent or be extended.

The successful candidate will be self-motivated and computer literate, have demonstrable experience of working as part of a team as well as taking the initiative to work independently and be passionate about protecting our vulnerable clients.

The post holder will be responsible for assisting with incoming and outgoing post and emails relating to Asylum Support which plays a key part in ensuring that our clients receive the support they need. This role will also involve quality checking Asylum Support applications prior to submission to the Home Office, ensuring compliance with all applicable regulatory requirements, policies and procedures.

If you are an excellent communicator, have a strong eye for detail and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!

As the Submissions Officer your duties would include:

• ?Processing incoming and outgoing correspondence received in relation to Asylum Support
• Ensure that a professional and courteous service is provided to all clients, both internal and external
• Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service
• Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
• Take responsibility for distribution and receiving parcels, monitor stationery, consumables, office supplies and equipment
• Ensuring that any documents that do not meet the required standards are identified and processed in accordance with policy
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects

The experience and skills you need:

• Experience of working in a fast paced environment and meeting targets
• Have high attention to detail and ability to problem solve
• Excellent organisational skills with the ability to work under pressure, both individually and in a team

What else to expect:

• ?Our Submissions department is open Monday to Sunday, you will work hours between 8.30am and 5pm; covering weekends on a rota basis
• ??You will be required to work in our Dover office for the training period; however, there is a potential for hybrid working once you are fully trained

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do, with an ethos of being a Great Place to Work.

??These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to a Counter Terrorism Clearance (CTC)

For CTC application applicant must:

• Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

Closing Date: 18th April 2024

Please click on the APPLY button to complete the application form for this role.

Candidates with the relevant experience or job titles of: Submissions Officer, Service Coordinator, Service Support Administrator, Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator will be considered for this role.