Summer Centre Manager (Efl)

St Giles Juniors are seeking a highly motivated and experienced Centre Manager to oversee the operations of our Junior Summer Centre in Oxford. The Centre Manager will be responsible for managing the day-to-day activities, supervising staff, and ensuring the highest level of customer satisfaction. This is a leadership role that requires excellent communication skills and the ability to analyse and manage various aspects of the centre. This is a residential position which includes full board accommodation.

Responsibilities

· Oversee and direct the academic and social programme and take responsibility for the overall success of the course.

· Liaise regularly with the host representative to ensure a positive relationship.

· Ensure that all St Giles Juniors’ rules, procedures and directives are understood and followed to in full, both by yourself and your staff.

· Supervise centre finances and ensure the profitability of the centre, by ensuring that all money, credit cards and documents are stored safely and securely.

· Maintain accurate accounts and ensure the financial success of the course, controlling expenditure to within agreed budgets, monitoring classroom loading, leisure costs, managing petty cash, and reconciling expenditure at the end of the week/course.

Staff:

· Build a dedicated teaching and programme support team who will work to St Giles standards.

· Conduct regular staff meetings; carry out necessary training and appraisals reporting any related issues to the Director or Deputy Director of Juniors.

· Monitor staff working hours, amend staff schedules, where required.

· Ensure adequate levels of staffing throughout the course; assisting with student arrivals and departures, supervising the leisure programme, teaching and pastoral duties as required.

· Make staff available for other centres or duties as directed by the Director.

Students:

· Welcome students and Group Leaders on the first day, introducing the team and explaining the academic and leisure programme.

· Ensure students are placed in the correct class and level.

· Ensure that staff and students have a clear understanding of staff roles, school rules in the form of the St Giles Juniors Discipline Policy and areas that are out of bounds.

· Ensure that both students and staff understand the daily routine and make sure this runs like clockwork. Be present at integral parts of the day: greeting the students, huddles, meals, evening walk around.

· Continuously check every student and group leader is satisfied with their course; tailor the programme (while staying within budget) when necessary to ensure maximum customer satisfaction and act on feedback.

Day-to-day:

· Manage the course daily- monitoring the performance of the St Giles team as well as the satisfaction levels of the students

· Appropriately handle welfare and disciplinary issues during the course including student illness and staff issues.

· Ensure the safety and welfare of the students at all times, liaising with the Deputy/ Director as appropriate.

· Report regularly to the Director on day-to-day events during the course.

· Take overall responsibility for disciplinary matters in line with the policy and in consultation with the Director where necessary.

Safeguarding:

• Responsible for all on-site safeguarding. Keep a log of safeguarding and welfare incidents.

· All staff complete online safeguarding training prior to commencement of contract. Take on additional safeguarding training, if required.

Job Type: Fixed term contract
Contract length: 6 weeks

Salary: £730.00 per week

Benefits:

• Canteen
• Discounted or free food

Supplemental pay types:

• Loyalty bonus

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 30/04/2024
Expected start date: 03/07/2024