Summer Internship - Mortgage Customer Service

We’re proud to announce that we’re running our Summer Internship Programme again this year. This is a great opportunity to gain some hands on, paid work experience in our Mortgage Customer Service team.  This is a telephone based role and after our supportive training you’ll be taking calls from our customers around their mortgage.

If you complete the programme in our Binley, Coventry office, you’ll be involved in:

• Providing good Customer Service over the telephone
• Handling simple customer queries
• Gathering accurate information to update records
• Learning about mortgages

The Internship Programme will start on 22nd July to 30th August and during this time you will work full time Monday to Friday. This is a great opportunity to understand our working environment and many of our interns have gone on to secure part time roles to fit around their study at the end of the programme.

How will you develop?

We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve you learning all about Coventry Building Society, our processes and how we work. You’ll then put your knowledge in to practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to ensure you’re getting the most out of your programme.

We’re looking for individuals who share our values and our passion for putting people first. If you like building relationships with new people and have good attention to detail, this could be the programme for you.

You'll need to have a positive, friendly attitude and excellent communication skills. We’re looking for people who have the confidence to engage with a diverse variety of people, who are customer focused and have the ability to be accurate and deal with our customer’s transactions.

We want you to get the most out of the opportunity and as it’s only on for 6 weeks it’s important you don’t have any more than a couple of days holiday during this time, with none of this during the first couple of weeks as these are the key training days. The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form.

Our values are:

• Caring – Helpful, Thoughtful, Kind
• Ambitious – Aspirational, Brave, Agile
• Responsible – Ethical, Reliable, Trusted
• Empowering – Inspiring, Enabling, Confident
• Straightforward – Simple, Easy, Clear

Please consider these values when answering your application questions.

The selection process will involve a review of your CV and application questions, online testing (TBA) and an interview with a couple of our friendly Managers

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.