Mortgage Complaints Handler

THE ROLE

Role: Mortgages Complaint Handler

Start Date: 3/06/24

End Date: 3/12/24 (likelihood of extension)

Day Rate: £180

Location: Remote, with occasional travel to Manchester 

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a mortgages workstream.

You will be handling customer complaints from advice & suitability, through to servicing and re-calucultions/final reponse.

EXPERIENCE / SKILLS REQUIRED:

Essential

• Extensive case handling/complaint handling experience, within Financial Services.
  
• Experience of dealing with customers in a regulated environment (Mortgages is a MUST)
  
• Ability to do manual complex calculations. 
  
• Ability to demonstrate decision making using a holistic approach 
  
• PC skills (Word and Excel) 
  
• Strong literacy / numeracy
  
• Excellent attention to detail and accuracy 
  
• Ability to work to demanding deadlines (workflow & time management)
  
• Ability to attain and maintain specified quality and production targets 
  
• Ability to work independently & as part of a rapidly changing team
  
• Demonstrate an ability to work with honesty, integrity and trustworthiness
  
• Maintain high standards of professionalism and competence
  
• Good communication skills
  

Desired:

• CeMap qualification 
  
• Experience with exosoft calculator software (if you have experience with other mortgage calculation software, then please highlight in your CV.) 
  

#Li-Remote