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Form of workA fantastic opportunity has arisen for a Complaints Handler who has a real passion for customer service and excellent communication skills join a leading Manchester City Centre law firm. You will be required to demonstrable experience of dealing with client complaints within legal services and will have a professional, calm, and thorough approach.
The firm has a fantastic reputation within the legal industry with a good staff retention and long term progression available.
- Location - Manchester City Centre hybrid working available 1 day a week from home
- Salary - Competitive depending on experience
- Experience required - complains handling experience and understanding of the relevant Solicitors Regulation Authority regulations and Legal Ombudsman rules
Duties include:
- Responding to all client complaints for the firm
- Acting as the firm’s primary point of contact with the Legal Ombudsman
- Maintaining complaints handling procedures and register of complaints.
- Analysing data on an ongoing basis, producing quarterly reports.
- Delivering training on complaints prevention and handling and responds to questions regarding both simple and complex complaint queries
- Advising the marketing team on how to deal with complaints or negative feedback received via social media channels
The firm and benefits:
- Award winning
- Excellent staff retention
- Annual promotions process open to all staff
- 25 days holiday plus office closure over Christmas and New Year
- Companywide sports teams and social event
- Cycle to work scheme
- Gym membership
- Season ticket loan
- Free travel insurance
- Modern and central Manchester City Centre offices
Apply online or contact Gemma Clarke at G2 Legal today.
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