Address
Form of work
Salary4 days office based/ 1 from home
Manchester City Permanent
Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department.
Responsibilities:
- Efficiently addressing client complaints with precision and timeliness.
- Providing invaluable guidance to fee earners on navigating complaint resolutions.
- Acting as the primary liaison with regulatory bodies, ensuring compliance.
- Conducting comprehensive analysis of complaint data and generating insightful reports.
- Facilitating training sessions on complaints prevention and resolution strategies.
- Offering expert advice on managing social media feedback.
- Demonstrable experience in complaints handling, ideally within legal services.
- A robust understanding of relevant regulatory frameworks.
- Exceptional communication prowess, both written and verbal.
- Strong problem-solving acumen and a collaborative mindset.
- Demonstrated ability to work autonomously whilst meeting deadlines.
- Proven track record of initiative and adept decision-making.
- Hybrid working model offering flexibility.
- Competitive annual leave entitlement with additional holiday closures.
- Comprehensive employee benefits package, including charitable work days and social engagements.
