Supervisor

Who we are

At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.

We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.

With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.

Our Mission

Creating a sense of belonging for our partners and customers is fundamental to our business.

Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.

Who we are looking for

Strong leadership – one team wins together

• Leads by example and holds each partner accountable for their performance, whist giving responsibility and support to deliver results.
• Motivates and inspires others. Has a great attitude to any problem and works well as part of a team of partners to deliver a great experience for our customers.

Exceeding business goals

• Consistently delivers results which exceed targets and expectations.
• Sets goals/targets with team and manages the operations of the store to ensure shifts run effectively and deliver on the customer experience.

Continuous partner development

• Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals.
• Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.

Our people

Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness.

We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.