Supplier Relationship Manager

Circa £55k, salary depending on skills and experience

Full time/37 hrs a week/permanent

Location: Home working and Huntingdon

Anglian Water offers a flexible approach. This role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be at Henderson House in Huntingdon.

Make every drop of your potential count. Join our team!

Digital, Data and Technology (DDaT) underpins everything we do in our business at Anglian Water. As well as maintaining our systems and 'keeping the lights on', we gather business intelligence, deliver complex system upgrades, provide innovative contact centre and mobile technology, design, build, and maintain new systems for future digital technology to enable Anglian Water to continue to deliver a high quality service to its customers.

We work as one team with multiple Framework and Alliance Partners for example: Capgemini, Atos and Airbus to name some of them, which enables us to deliver a seamless service to our customers.

Supplier relationships and performance are critical to our success and we want to deliver increased value from them and ensure they contribute to delivering an excellent experience to our customers and colleagues.

We have an exciting opportunity for a Supplier Relationship Manager to join our DDat team. Working at the intersection of technical Service Operations and Commercial Procurement, the Supplier Relationship & Performance Manager will act as the principle, day-to-day point of contact and escalation from a contractual delivery, performance and compliance perspective for our core technology providers.

The role demands a meticulous focus on stakeholder management, framework policy and contractual adherence, risk mitigation, and proactive collaboration to enhance the overall efficiency and effectiveness of our supplier frameworks ensuring alignment with and contribution to our strategic objectives now and in the future.

What you'll be doing:

• Act as the designated Framework Manager for our core technology suppliers, ensuring effective oversight and alignment with organisational objectives

• Ensure strict adherence to the requirements outlined in the Supplier and Framework Management Policy, guaranteeing compliance across all interactions

• Act as the primary contact with our suppliers for contractual delivery, performance and compliance issues, overseeing the overall Supplier Relationships and serving as the point of escalation when necessary

• Oversee and evaluate the fulfilment of contractual obligations by core suppliers to ensure seamless operations and adherence to agreements

• Produce insights to the Head of Service Operations and SLT on core supplier performance & compliance against contractual obligations, and proactive identification of supplier issues and risks, including recommendations for improvements to contractual alignment and integration across core suppliers.

• Chair supplier contractual review meetings

As a valued employee you'll be entitled to:

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

• Personal private health care

• Annual bonus scheme

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• Life Cover at 8x your salary

What does it take to be successful?

• A strong track record of supplier management, including contract management and relationship management (preferably in IT)

• Experience of operating Framework and Supplier Management policies & processes

• Experience of developing and managing Supplier relationships

• Experience of formally assessing Supplier compliance & performance

• Experiencing of contract & framework renewals and replacement

• Proven track record of maximising the value from suppliers through effective operational governance of contracts

• Experience of managing commercial contracts, service level agreements & KPIs.

• Experiencing of developing & measuring SLAs & aligning these to business outcomes

• Experience of developing supplier strategies

Why Anglian Water?

Anglian Water is not your typical water company. What we do really matters. Water is the lifeblood of our world and we're proud of the difference we make. We put people at the heart of our business and we truly love what we do! If you're passionate about what you do and would like to make a difference then we'd love to hear from you.

Inclusion at Anglian Water:

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer and we play a leading part in the Women's Utility Network.

Closing date: 17th March 2024

Interviews: Via Teams on the 8th & 9th April

#loveeverydrop