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Form of work
SalaryWorking for a well-established medical company in High Wycombe you will report to the Supply Chain Supervisor.
You will be working as part of a team of 6 people, processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.
Salary £23,500, 25 days holiday per annum rising to 27 after 5 years’ service, contributory pension scheme, private health care, life assurance, modern office facilities, subsidised canteen, free parking onsite.
Full time, working hours are Monday to Friday 37.5 hours per week, 9am - 5pm
Duties:
- Providing excellent customer service in line with departmental standards, procedures, and guidelines.
- Processing of sales and sample orders in accordance with standard operating procedures.
- Proactively promoting products and services at all times, whilst maintaining excellent service levels.
- Handling all customer related enquiries promptly and efficiently.
- Responding to complaints relating to service or product, including the administration of exchanges, returns and faulty stock.
- Various administration tasks, including but not limited to invoicing, scanning and credit notes.
- Work to targets as set by Supply Chain Supervisor.
- To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual.
- To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.
Skills and Experience Required:
- Reliable, inquisitive and enthusiastic
- Customer Service experience
- Keen eye for detail
- High level of accuracy
- Methodical approach to work
- Good communication and numeracy skills
- Able to demonstrate initiative
- Excellent IT skills including Microsoft Office
- Team player with a flexible approach to work
