Address- JOB DESCRIPTION
JOB TITLE: Support Worker
LOCATION: Within the care establishments of Encompass Care (Wales) Ltd.
RESPONSIBLE TO: Registered Manager
SALARY: TBA
HOURS: Agreed contracted hours, to include evenings, weekends, bank holidays, wake-in and sleep-in duties.
LIAISING WITH: People with Learning Disabilities, Mental Health needs, their relatives, and carers. Health Care Professionals.
A Range of External Agencies.
JOB SUMMARY:
- Support service users in all aspects of daily living activities in line with their personal plans.
- Work in accordance with Encompass Care policies and procedures, legislation, and national minimal standards.
- Meet agreed individual objectives.
- Promote each resident’s wellbeing, safety, and quality of life.
- Working within the care establishments of the company.
Supporting Residents:
1. To work in a way that promotes the independence, privacy, dignity, and choice of service users and to support their social, cultural, and religious needs at all times.
2. Support service users in a way that promotes their independence, equality, diversity and rights, respects the dignity of the individual.
3. Communicate effectively with cultural sensitivity to build and maintain relationships with service users.
4. To pay special attention to the Protection of Vulnerable Adults, Whistle Blowing policies and the safe administration of medication policy and act accordingly on any concerns or incidents.
5. Contribute to the protection of individuals from abuse.
6. Ensure the needs and choices of service users are identified and supported within the parameters of agreed personal plans.
7. Assist service users in their daily activities with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing, and undressing, mobility, and transport, getting up and going to bed.
8. Participating in the preparation and service of meals including awareness and promotion of individuals dietary requirements.
9. Support service users to access the community and activities of choice to promote their social inclusion.
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Working Practices:
1. Work in accordance with Encompass Care policies and procedures, legislation, and national minimal standards.
2. Promote Encompass Care’s mission, values, ethos, and services internally and externally.
3. Promote monitor and maintain health, safety, and security within the home.
4. Maintain high standards of hygiene and safety by using protective clothing, waste bags etc. as appropriate.
5. Ensure appropriate, accurate, complete, and timely records are kept of significant service users’ observations and interactions.
6. Comply with Encompass Care’s policies on the discloser of personal information and on ensuring confidentiality is maintained in line with Encompass Care’s confidentiality policy.
7. To keep clear and accurate records in the Daily Report Book including records of financial transactions.
8. To act as advocate as and when requested by an appropriate person or the service user.
9. Work in accordance with Encompass Care’s risk assessment and management plans when working both within the service users’ home and when accessing the community.
Quality Assurance:
1. Take personal responsibility for ensuring the quality of care to service users is delivered to the highest standard.
2. Identify and share improvements in service delivery within the organisation.
3. Support Encompass Care’s quality assurance process, involving service users in reviewing the quality of the service delivered.
4. Participate in meetings to discuss service performance and community issues.
Service Culture and development:
1. Promote Encompass Care’s mission, values, ethos, and services internally and externally.
2. Be open to providing and receiving feedback on performance and act on feedback received.
Managing Resources and Performance:
1. Work in accordance with agreed shift rota and arrive on time.
2. Assist in the effective administration of the service.
3. Make a positive contribution to the development of others in the team.
4. Develop your own skills and abilities through supervision, performance appraisals, training and on the job experience.
5. Demonstrate you can be relied upon to deliver what you have promised.
6. You must attend and pass all mandatory training to comply with CIW & SCW requirements and any other identified training to meet the needs of the service users.
7. Adhere to the Social Care Wales - Code of Professional Practice
8. You must attend staff meetings, supervisions as arranged by your line manager, participate in an annual appraisal.
9. Work towards agreed performance and training objectives for the year and review progress in supervision and management meetings regularly.
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Other Duties:
- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Registered manager.
- Assist with cleaning duties within the service when these are not undertaken by service users (supported by members of staff) as part of their communal responsibilities.
- This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
- The post holder is expected to comply with all relevant Organisational Policies, Procedures, and guidelines, including those relating to Equal Opportunities, Health and Safety and
Confidentiality of Information.
EQUAL OPPORTUNITIES STATEMENT
It is the aim of Encompass Care to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age, or disability and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. We expect all employees to comply with Encompass Care equal opportunities policy and all recruitment and promotion will be made in accordance with the equal opportunities policy.
Signed: …………………………………….
Print Name: ………………………………..
Date: ……………………………………….
Signed (Manager): ………………………..
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Support Worker
PERSON SPECIFICATION
Essential Desirable
TRAINING AND Prepared to work towards a QCF Level 2/3 NVQ / QCF level 3
QUALIFICATIONS qualification.
- Prepared to attend any job-related training as identified by line management.
- Achieve registration with Social Care Wales
EXPERIENCE Applicant must be a minimum of 18 years Experience of working with people with
of age. learning disabilities or mental health
problems or challenging behaviour
- Applicant must be of a caring nature and willing to support adults with learning Ability to communicate confidently and disabilities or mental health problems. effectively with service users
- Excellent Communication skills Knowledge in the field of Learning
KNOWLEDGE AND *Disabilities or Mental Health.
SKILLS *
- Understanding of confidentiality
- Knowledge of the needs of vulnerable
- Good Organisational skills people
- Able to use own initiative. Experience of dealing with other health care Professionals and External Agencies.
- Good numeracy and literacy skills
- Knowledge of Daily Living Skills
Assessment using Various Models to Suit our service user needs.
OTHER
- Physically fit to meet demands of the post. Full UK Car Driving Licence
- Work flexibly within the rota system to include evenings, weekends, bank Computer Literate holidays, wake-in and sleep-in, duties.
- Self-motivation
- Patience
- Listening skills
- Calm and pleasant manner
- Able to work unsupervised.
- Honesty and reliability
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Job Type: Full-time
Salary: £10.90 per hour
Expected hours: 24 – 36 per week
Benefits:
- Casual dress
- Employee discount
- Free parking
- Referral programme
- Transport links
Physical setting:
- Care home
Shift:
- 12 hour shift
- Day shift
- Night shift
Experience:
- Supported Living: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
- QCF Level 2 in Health & Social Care (preferred)
Work Location: In person
Application deadline: 31/03/2024
Reference ID: ECW - 01
