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Form of work
SalaryJoin our esteemed client, a passionate advocate for Animal Welfare. We are seeking a dedicated Supporter Care Coordinator to be a vital part of our dynamic team, contributing to impactful campaigns and positive change.
This is a temporary role to start ASAP, based in central London, for the first few weeks of starting the expectation would be to go into office 4 days per week for induction purposes but once induction is comple the expecation would be 2 times per month, this is a full time position, working hours 35pw.
Key Responsibilities:
- Handle enquiries and complaints via email and social media, exceeding supporter expectations.
- Accurately manage data/information in compliance with GDPR, specialising in Gift Aid.
- Record and report supporter feedback, providing insights for improving their experience.
- Address sensitive enquiries, demonstrating empathy when needed.
- Develop a thorough understanding of past and current campaigns to engage effectively with supporters.
- Contribute to supporter relationships, fundraising, communications, and donor reporting.
Ideal Candidate:
We are looking for someone with a solid foundation in customer service, able to handle enquiries with composure and empathy. Experience in telephone, email, and social media communication is essential. The ideal candidate will demonstrate a genuine passion for animal welfare, excel in personalised responses, and possess strong workload management and prioritisation skills.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
