Modern Slavery Response Finance & Operations Coordinator

Modern Slavery Response Finance & Operations Coordinator

Responsible to: Service Manager  

Location: London

Salary: £12.03 per hour

Contract: Monday to Friday 9am-5:18  pm

Finance Monitoring

• Monitoring and reviewing month end expenses for staff (circa 150) and service users (circa 1800)
• Manual adjustments for any finance amendments out of month
• Facilitating weekly subsistence onto pre-payment cards for 1800 service users

New Client Referrals

• Assessing and accepting new client referrals 9-5 Mon-Fri
• Maintaining a client book with detailed and up to date information for each client (circa 1800 clients)
• Assessing referrals per location, capacity, level of need and allocating to most appropriate advocate
• Allocating new client referrals to advocates with the contractual deadline of 48 hrs
• Consistently monitoring advocate caseload, capacity and needs within individual teams
• Monitoring KPls for all new client referrals (17 KPls)

New Staff Members

• Setting up new starters on all relevant systems, which involves liaising with central services
• Arranging IT devices & personal lone worker devices for all staff

Account Management

• Regular communication and account management with the Salvation Army, Interpreting Services, Lone

Worker Device provider, Taxi provider

• Monthly meetings with pre-payment card provider

Data collection and reports

• Collating data and creating reports for managers and directors; including capacity reports, stats for vaccines and fortnightly COVID report
• Submitting daily case decision reports
• Monthly case study submissions

Redactions

• Redacting service user files with strict deadlines

Internal communications

• Monitoring 2 high traffic inboxes with queries relating to finance, new clients, training guidance and external requests

Training and Guidance

• Weekly drop in sessions for the team
• Regular support for advocates and managers on matters including but not limited to; payment issues, log ins, monthly report errors, missing invoices, system and devices activation

Office Responsibilities

• Managing office spaces; Maya House, Brentford, Croydon, Tooting
• Participating in weekly office rota, covering office 5 x per week
• Oversight of the stock and supplies of all office equipment, and arranging cleaning

To apply for this excellent opportunity with an established, respected employer, please send your CV.