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Form of workIf you are a German speaking Customer service or business administration professional with query and conflict resolution skills that is able to build strong business relationships this is definitely the role for you!!
Paying £28-£30K pa depending on experience, with a pay review after probation, this is a Monday to Friday, Hybrid working position.
Key Responsibilities:
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities.
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
- Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
- Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products.
- Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place.
- Coordinate with each department to deliver and exceed the requirement of the customer.
- Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections.
- Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales.
- Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio.
- Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
