Supporter Engagement Assistant - Fundraising

Contract Type

Permanent

Location

Whittington / Hybrid

Hours

37.5 Full time

Annual Salary

Starting from £43,500 with the ability to progress to £50,000

Review Date

31/01/2024

The role of the Supporter Development Manager is integral to the development and delivery of the income generation strategy, and forms part of the fundraising senior leadership team. Supporting the Head of Fundraising, this role will be pivotal in growing income, improving ROI, increasing lifetime value and Supporter Engagement.

In 2023, St Giles Hospice celebrates 40 years of caring for local people and their families and coincides with the launch of our 3–6-year strategy. With ambitious plans to grow our income and reach, the role of Supporter Development Manager will shape and deliver the fundraising growth strategy as part of the Income Generation Directorate. The role will focus on championing the value and importance of supporter experience and processes to help deliver a supporter focussed, data driven strategy.

Reporting to the Head of Fundraising, and working closely with the Fundraising Development Manager, the role will be responsible for leading the Supporter Care, Lottery and Individual Giving Teams. Taking the lead on assessing, evaluating and delivering ambitious supporter retention and acquisition strategies across a broad individual giving portfolio. The portfolio includes Lottery givers, managing the delivery of our individual giving products (lottery play, regular giving, direct supporter mailings) and ensuring diligent and compliant processing procedures remain.

The role will identify opportunities to cultivate and grow existing fundraising streams whilst looking to improve ROI and retention of our supporter base. Understanding the importance of capturing donor motivations and using a Fundraising CRM system to record and analyse data is crucial. The role will work towards improving efficiencies and streamlining processes in line with the strategy.

With excellent communication skills and creativity, the role will lead on collaborations across multi-disciplinary teams. The Supporter Development Manager will work closely across the Income Generation Directorate and beyond to champion the work of the hospice and increase supporter’s lifetime value through connecting fundraising to the work of the hospice.

The Supporter Development Manager forms a significant part of the Fundraising senior management team and will act as a deputy for the Head of Fundraising when required.

Knowledge and experience

·        Experience in a senior management post, successfully and strategically leading teams with individual workflows, KPI’s and targets concurrently to hit development and financial targets.

·        Demonstrable experience in successful budget and financial management across a range of different income streams including forecasting income and ROI at campaign level

·        Management of Individual giving income streams such as regular giving, direct mail respondents, lottery play, raffle. Demonstrating the assessment and achievement of strategic growth

·        Experience of training other colleagues and communicating specialist knowledge to all levels of staff in an easy-to-understand way

·        Delivering and managing direct mail marketing for high performing campaigns from conception, briefing, through to delivery, the design of the supporter care journey and evaluation, preferably in the Charity sector

·        Development and successful implementation of multi-faceted supporter care journeys to ensure maximum donor potential and retention.

·        A clear understanding of the importance of ensuring data integrity is maintained and data protection laws (GDPR) are adhered to, and the impact issues such as consent can have on direct marketing activities

·        Understanding of data management tools/CRM systems. Donorflex would be advantageous

·        Demonstrable experience in data analysis to support the delivery of actionable insights and data strategy recommendations alongside wider charity benchmarking and trend analysis.

·        Excellent analysis and evaluation skills and can interpret results and insight into a range of options for how to move forwards

·        An understanding of the rules around gaming activities for lottery-based play as set out by the Gambling Commission for compliant marketing and play processing.

Values

·        Exhibits our hospice values and behaviours

Skills

·        Ability to lead with honesty, integrity and care.

·        Be able to develop, empower and delegate effectively to achieve change and generate a positive, inclusive, workplace.

·        Be accountable for actions and bring creativity and innovative to inspire and motivate others.

·        Be active in the creation and delivery of the Hospice strategy for the benefit of patients, staff and our local community.

·        Ability to collaborate cross organisationally.

·        High levels of interpersonal and communication skills and confidence in dealing and negotiating with a wide range of internal and external stakeholders.

·        An ability to deal with sensitive matters with tact, diplomacy and discretion.

·        Highly collaborative and contributes effectively to a team environment and culture.

·        Excellent written and oral communication skills – with the ability to interpret complex information across a range of activities or areas and communicate effectively to a wide range of audiences and levels of understanding.

·        Ability to be analytical when looking at results and make recommendations

·        Excellent planning, organisational and project management skills.

·        Ability to make decisions with minimal supervision, to work on own initiative and accept responsibility.

·        Ability to work under pressure, to tight deadlines and prioritise constantly changing, high volume workloads

·        Proficient in Microsoft 365 operating tools such as word, excel, PowerPoint and Outlook.

·        Experience in using Microsoft Teams would be advantageous.

Personal Attributes

·        Empathetic

·        Team Player

·        Able to work under pressure

·        Collaborative

·        Ambassador for St Giles Hospice

·        Eligibility to work in the UK

·        Valid Driving Licence

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.