Supporter Engagement Assistant

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary:GBP20,570 - GBP25,500 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work:Hybrid/Hatfield (minimum of 2 days per week at our office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters, of Crohn s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for for our full Job Description and Person Specification held on our Crohn's & Colitis UK website

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you ll need to be in the office for fulfilment tasks or to attend meetings such as our All Staff Together days four times a year.

Benefits

• 25 days annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Join Us

If you re looking for a role where you can make a real difference, apply to become our Interim Head of Information & Support Services. Help us enhance our information and support services and take Crohn s & Colitis UK to new heights. We re excited to hear from innovative and driven individuals who share our commitment to our community and our cause.

Apply Now and Make a Difference!

Crohn's & Colitis UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

How to apply

Closing date: Monday 25th March 2024 9am

If you want to apply for this role, please view the Recruitment Pack held on our website and provide an up-to-date CV and supporting statement to the email listed.

Your statement should give examples of how you meet the criteria of the person specification, and what you feel you would bring to this role.

Please Note: Only applicants sending in a CV complete with a Supporting Statement, giving examples of how you meet the criteria of the person specification, and what you feel you would bring to this role, will be considered in the recruitment process.

Alternatively you could post your application to:

Human Resources, Crohn s & Colitis UK, Helios Court, 1 Bishops Square, Hatfield, Herts, AL10 9NE

More details on this role and our Recruitment Pack containing the job description and person specification can be found on our Crohn's & Colitis UK website

Please note: applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We will not be accepting any contact from Recruitment Agencies or Media Sales