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Salary- Minimum age: 18 years old
- Have the right to work in the UK
- Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6am to 8pm
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend and overtime as required)
- Initial four weeks availability for full-time training (paid)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum 20mbps download and 8mbps upload broadband connection speed using a hard-wire Ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in Customer Service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Amazon employee discount
- Private medical insurance
- Amazon pension plan
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
*** This role requires Swedish language proficiency ***
Role: Customer Service Associate
Job Type: 12 month fixed-term contract with a view to convert to a permanent contract, full time 40 hours per week
Location: United Kingdom (virtual, work from home in the UK at your registered home address)
Pay Rate: £13.00 per hour
Start date: 19th February 2024
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work day shifts and late evenings and your work week is minimum 40hrs, i.e. 5x8hrs.In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 8 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.
