Switchboard Coordinator - Inside IR35

Switchboard Coordinator

Rate - GBP13 an hour

Duration - 3 months initially

Location - Bath

Ir35 - Inside (Must use an umbrella company)

The Switchboard coordinator is the initial point of contact for external enquiries. The ideal candidate will ensure phone calls are handled in a professional, positive and efficient manner, collecting appropriate information to hand over to the relevant team within the business. In addition, they ensure calls are recorded appropriately in the call management system.

Department Administrative Support:

• Maintain laptop pool including collection of the laptop from the staff leaving the department and reallocating it to another staff for each of the pillars in DDaT.
• Responsible for provision of stationery (including whiteboards and flipcharts), IT functionality, storage solutions, staff refreshments (water, tea, coffee) and essential cleaning supplies (including pens, board cleaners) to meet the needs of the office environment.
• DDaT Desk Booking system - informing new staff of the processes and ensuring associated information remains accurate as department needs change.
• Issue and return of car parking and building access permits for new staff and visitors.
• Coordinate and manage travel and accommodation for staff attending trainings and events
• Book and manage catering arrangements for staff events.
• Manage allocation and register of visitor passes.
• Onboard/offboard DDaT staff - issue/retrieve keys, access cards, IT equipment, lockers, mobile phones.
• Manage the safe receipts of post and deliveries for Central Office.
• Maintain a detailed inventory log documenting PAT-tested equipment, including dates of testing, equipment details, testing outcomes, and any necessary follow-up actions.

Switchboard Operation:

• Efficiently operate the switchboard: promptly answer incoming calls and redirect to appropriate departments, faculties or staff members.
• Record and relay messages promptly and accurately as required.
• Provide friendly, informative and professional responses to inquiries from students, faculty, staff and external callers ensuring a positive experience.
• Maintain accurate records of incoming and outgoing calls for reference and tracking purposes.
• Handle confidential and sensitive information in accordance with guidelines and procedures, ensuring compliance with data protection regulations and confidentiality standards.
• Support campus-wide communication by assisting with emergency calls, following established protocols and facilitating effective responses in urgent situations.
• Contribute positively to the image and reputation of our client by delivering exceptional service, excellent communication skills, and a helpful attitude.
• Ensure colleagues covering absence are effectively trained and able to deliver a high-quality service.