Switchboard/Departmental Coordinator

Switchboard/Departmental Coordinator
Department: Digital, Data & Technology Group
Salary: Starting from £25,138, rising to £28,759
Closing date: Monday 29 January 2024
Reference: CH11349
We are looking for a Switchboard/Departmental Coordinator to join our Digital, Data and Technology (DDaT) Group.
About the role
We are a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future.
The Central Office concept has proven its worth during the Evolution Project ‘try before you buy’ and is now being established as a permanent capability in line with Faculty and Department approaches. It will ensure efficient, effective, coherent administrative support to the leadership team and wider department.
The Switchboard coordinator is the initial point of contact for external enquiries into the University of Bath. The incumbent coordinates with department and university colleagues to connect the enquirer with the right person or department to address their needs. They ensure phone calls are handled in a professional, positive, empathetic and efficient manner, collecting appropriate information to hand over to the relevant team within the University. In addition, they ensure calls are recorded appropriately in the call management system. This role provides administrative support to DDaT and is the University Switchboard operator.
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
Providing administrative support to the department as a member of the Central Office team, you will ensure optimal forward planning for pan-department activity and events including all staff meetings.
The role requires effective, timely coordination with the agility and flexibility to respond to unexpected change and balance urgent, conflicting priorities.
You will:
- Have strong communication skills.
- Be able to negotiate with peers.
- Prioritise requests with minimal direction and decline requests with tact and diplomacy when essential.
- Considerable flexibility and agility will be required to switch between tasks and manage an unpredictable workload.
What we can offer you:
- a very generous employer contributory pension scheme
- generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
- an excellent reward package that recognises the talents of our diverse workforce
- a wide range of personal and professional development opportunities
- a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us on Twitter for more information.
Other organisations may call this role Switchboard Operator, Switchboard Administrator, Departmental Administrator, or Admin Assistant.
So, if you want to join us as a Switchboard/Departmental Coordinator, please apply via the button shown.