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SalaryJob Opportunity: Switchboard Operator
Location: NottinghamHours: Full-time, Monday to Friday, 8:00 am - 5:00 pm
Salary: Temp to perm basis paying GBP11.44 per hour.
Role Overview:As a Switchboard/FSD Operator, you will play a pivotal role in delivering high-quality telephone answering and FSD helpdesk services. Reporting to the Senior Facilities Manager, you will be the frontline communicator for our operations.
Key Responsibilities:
- Answering incoming phone calls and directing them appropriately
- Taking messages and ensuring timely delivery to the intended recipients
- Efficiently transferring calls to the relevant departments or individuals
- Monitoring the FSD mailbox and promptly responding to all emails
- Managing room bookings for the site
- Overseeing the Access management system, issuing new starter and replacement cards/passes
- Handling stationery and catering consumables orders
- Providing exceptional customer service and managing expectations
- Liaising with various stakeholders, maintaining strong working relationships
- Understanding and operating procedures and processes to the required standard
- Clear and effective communication of messages and ideas
- Fulfilling any reasonable requests from management
Qualifications:
- GCSEs
Training:
- Excellent PC skills, with experience in Word/Excel and Outlook
Experience:
- Desirable: 2 years' experience in a similar role with switchboard operation experience
- Desirable: Some financial/accounting experience may be advantageous
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
