AddressSince 2012, INFUSE helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.
It's what helps us build uncompromising trust and impeccable reputation with our clients, every time.
For more information, access www.infuse.com.
We seek a System Administrator(IT Helpdesk Specialist) to join our team in London, UK (Hybrid). TheIT Helpdesk Specialist will be responsible for the day-to-day management and user support of our end-point devices, within our Microsoft Azure tenant and Google Workspace ecosystems.
Your responsibilities will be:
- Upgrade, install, and configure application software and computer hardware for MacOS and Windows.
- Perform resets and troubleshooting of equipment including repair, cleaning, maintenance, and replacement of equipment for our team.
- Handle equipment procurement including PCs, laptops, monitors, and accessories.
- Keep an inventory of equipment.
- Resolve helpdesk requests in the ticketing system - provide technical support and assistance to internal customers.
- Add new users to the tenant and set up their accounts.
- Provide technical support to end-users for software and hardware issues.
- Monitor system performance and troubleshoot issues.
Requirements:
- Bachelor's Degree in Computer Science, Information Systems, or a related field.
- Minimum 2 years of experience as a Systems Administrator or a similar role.
- Knowledge of computer equipment. Ability to replace components/repair.
- Experience with MacOS and Windows (solid skills in the administration of MacOS, Windows, Microsoft Azure, and Google Workspace).
- Strong knowledge of English (ability to communicate with our customers via ticket system/email/chat/calls).
- Excellent communication and interpersonal skills, with the ability to work in a team environment.
- Strong analytical and problem-solving skills, fast learning.
- Ability to work within the schedule.
Conditions:
- Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment - monthly in USD, without delay, based on Invoice - Bank transfer/Payoneer/PayPal.
- Job Location: Hybrid - primarily remotely and occasionally in the London, UK office (typically 1-2 times per month).
- Both full-time and part-time options are available. Full-time hours: from 3 pm to midnight UK time when remote, daylight time while in the office.
- Opportunities for professional and career growth and development.
