Address
Form of work
SalaryRole Responsibilities:
- Deliver first and second-tier technical support for incidents and issues
- Monitor and optimize overall system performance to ensure seamless system operations
- Develop, update, and leverage documentation effectively
- Support the establishment of compliance with established processes and policies
What You Will Contribute to the Team:
- Strong organizational and time-management abilities
- Adherence to ITIL best practices
- Eagerness to enhance processes and identify the root cause of issues
- Openness to both share your expertise and learn from others
- Proactive approach in identifying risks and addressing problems
Desirable Skills and Technologies:
- Proficiency in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS
- Familiarity with Active Directory, encompassing object creation, OU creation, RBAC management, and DFS
- Competence in virtualization using VMware, VSphere, VSAN, SCVMM, Hyper-V
- Knowledge in networking, including TCP/IP, DHCP, DNS, LAN, WAN
- Proficient understanding of PowerShell scripting
- Awareness of McAfee EPO/ENS
