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Form of workJob DescriptionOur potential plus our commitment changes lives
National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work in partnership with the people we support, their family members, local authorities and care providers to provide high quality, person-centred support across the following services: supported living, residential care, outreach & home support, and day services.
We are currently recruiting for a Systems Trainer to join our team.
The role will involve assisting the transition of our colleagues to working in digital environments. The post holder will report and support to the Chief Financial Officer to support the ever-growing adoption of electronic systems across our organisation. If you are looking for an exciting place to work and are passionate and engaging in your training delivery, then working with National Care Group could be your next best career step.
Main responsibilities and duties:
Responsibilities for systems trainer:
Work on various special projects pertinent to the organisation’s digital roll-out agenda
Co-ordinate with Operational and IT stakeholders to facilitate the implementation and embedding of information systems including the devising of training schedules and activity plans to ensure appropriate resources to deliver the project plan in a timely manner.
Expedite all questions/problems generated by users regarding information systems and facilitate resolution.
Responsible for follow-up training to all users of the system to promote continuous understanding either through e-mail, phone calls, handouts, demos, etc
Review and evaluate data input into the system and provide feedback to senior management where required
Capabilities for systems trainer
Ability to interact, communicate and empathise effectively across all levels of colleagues
Ability to conduct training (one-on-one, workshops, video, multi-media) effectively
Ability to use a variety of research tools to develop course material
Ability to multi-task and prioritise training and support where needed most
Ability to apply ‘needs and systems analysis’ methods and techniques in order to identify where and how cost and time-effective improvements can be made or, as necessitated by internal or external regulations
Conduct analysis of current training content and assess need for additional content and recommend changes
Characteristics of a successful candidate:
Ability to engage, appreciate and even empathise with all training attendees
Excellent training experience combined with a tenacious and resilient mentality
Ability to maintain focus on outcomes with the ability to circumvent presented obstacles
Proficient use of IT platforms and a quick understanding of less familiar platforms
Creative and effective methods of evaluating students learning activity
Provides a continuous learning path for assigned programs and audiences
Acting as a point of contact for internal and external customers.
To help with day-to-day use of systems/answering queries and resolving issues
As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group fully appreciate the amazing and life changing work our teams do. That is why we offer:
Competitive salary up to £30,000
5 Days per week, Monday to Friday (Hybrid and with active need to visit regions where required)
33 days annual leave (inclusive of Bank Holidays)
Generous expenses and mileage package.
Free onsite parking
Recognition of long service awards
Cycle to work scheme.
Wellbeing support and resources.
37.5 hours per week
Don’t meet every single requirement? We invite you to apply anyway!
At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for
Contact me at robert.rowlands@nationalcaregroup.com for any further details
