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Form of work
SalaryWorking Hours: 40 hours per week
Salary: £26,000 Annually
The Environmental Services System Support Team here at Serco provides first line support on key business applications for our contracts. This role will primarily lead on the provision of first line support of Whitespace Management system. As a support analyst you will ensure all tickets/requests are resolved within the given SLA. You will also assist with and sometimes be responsible for key administrative tasks, which are critical in the smooth running of the support function that the business depends on.
Your main responsibilities:
- Provide first line support of the key line of business applications, predominantly whitespace.
- Work with operational teams to understand their support requirements.
- Work with wider team to ensure supplier KPI's and SLA's are in place and are being met.
- Troubleshoot and escalate issues to relevant stakeholders and follow up on resolution.
- Participate in system testing and upgrades to ensure the smooth functioning of systems.
- Contribute to the development and maintenance of system documentation, policies, and procedures.
- Maintain accurate and up-to-date records of system issues and resolutions.
- Assist with the reporting on system usage, providing reports when issues have been identified or when improvements are believed can be made.
Skills Required:
- Experience of Whitespace Management system is desirable but not essential.
- An IT/System qualification is desirable.
- GCSE Maths and English is essential.
- Establishing strong relations with Contract managers and internal stakeholders.
- Excellent communication and interpersonal skills.
- Ability to analyse and interpret data/statistics.
- Good MS Office skills, particularly Excel, Word and PowerPoint.
What we offer
· Up to 6% contributory pension scheme
· A range of benefits to support the health and wellbeing of you and your family
· Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
· Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
· 25 days annual leave plus bank holidays
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
