AddressSalary: £28,119 up to £37,492 dependent upon experience
Contract Type: Permanent – Full Time
We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
Remotely Piloted Aircraft Systems have become ubiquitous, and we’re just starting to explore their application in modern society. As this emerging industry begins to flourish, the CAA must be there to support its growth and ensure its continuing safety. To this end, in 2019 we launched the Drone and Model Aircraft Registration and Education Service (DMARES). Functionally, DMARES is a cloud-based portal that anyone operating a drone in the UK, personally or commercially, that weighs over 250g must register on.
Since its launch, DMARES has exceeded all expectations and has seen incredible demand for its services. This demand highlights the necessity of this service and we at the CAA are committed to ensuring that our systems provide the best experience for our customers. To this end, we’re looking for someone to join the Future Safety Product Team as a Systems Analyst/System Support Analyst.
The role of the Systems Analyst is to support the Product Owner in the coordination, development, configuration, maintenance, operation, and the ongoing administration of the Azure cloud-based system. This will require you to regularly review & analyse data from the system and utilise it to define and deliver CAA wide improvements as well as produce reports / other publications. Additionally, you will ensure that the DMARES system, associated business processes and related procedures adhere to organisational processes, policies and guidelines. As well as this, you will also be responsible for ensuring the solutions and teams comply with relevant administration requirements and governance processes.
About You
- Experience as a Systems Analyst, Systems Support Analyst, Business Analyst, Service Owner, Product Owner or Product Manager
- Ability to communicate at all levels of the organisation to both technical and business audiences
- Strong influencing and persuasion skills
- Excellent documentation and written communication skills (SOP manuals, workbook updates, creating support tickets, etc)
- Experience working with cloud-based systems, Azure or AWS
- Some experience with aviation subject matter, more specifically drones, would be desirable
- Strong problem-solving and troubleshooting skills
- Strong relationship building skills – both internal/external
- Understanding of advanced Excel or basic Power BI concepts
- Experience in the production of reports, process mapping and provision of analysis in a variety of formats
- Understanding of integration concepts and tools
- Experience in requirements gathering
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
If you do not meet these requirements, we may not be able to accept your application.
For more information on BPSS clearance please visit - BPSS clearance
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Working With Us
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.
We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.
As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know.
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: Sunday 18th February 2024
Interview Date: W/C Monday 26th February 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
