Systems Configuration Specialist

Come and join us and help make a difference to the lives of our residents within West Sussex.

The Opportunity

Salary: £33,945 to £36,648 per annum

Working Pattern: Full time, 37 hours per week

Location: Based at County Hall, Chichester and hybrid working

Interview date: 26 and 27 February 2024

West Sussex County Council are seeking a Systems Configuration Specialist to support in delivering change for Adults and Childrens Services.

You will support either Mosaic or Synergy systems to design, build and support processes which make the roles of key Staff in Adults and Children's Services, Schools and providers easier. By doing so you will allow these critical areas of the business to function in a more efficient way.

IT Services have a structured career pathway, and you will be supported to develop skills and methodologies in configuration and ensuring data quality as well as IT Services processes and practices.

The job is demanding but with a good support structure to ensure that you integrate and become a part of this high performing team.

The role provides configuration support to enable day to day delivery of services that are critical to the wellbeing of West Sussex residents. It also uses a range of tools to create and automate customer interactions and journeys enabling them to support transformation and change projects by reconfiguring critical systems and building systems of engagement.

As part of this varied role, you'll be supporting (or responsible for):

• Analysis and specification of requirements, report or system configuration development, appropriate testing or providing guidance & direct support to the business.
• Developing skills and methodologies in configuration, as well as IT Services processes and practices.
• Working closely with a range of stakeholders from across the organisation, and third-party suppliers, you'll use your excellent communication skills to help define, develop and support system application solutions that deliver business improvements and facilitate business change.

What are we looking for?

• An enquiring mind and a positive attitude to understand what the business is trying to achieve by change and how the system can support the change.
• A desire to learn - IT Services supports multiple systems and has a culture of developing, learning and supporting others to learn.
• Perseverance in analysis and testing to find the best solution.
• Communication and negotiation skills to work with stakeholders to define, build and test solutions that become innovative solutions.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential,

have access to a range of benefits including:

• an excellent local government pension scheme
• generous holiday entitlement of 27 days (plus opportunity to buy additional leave)
• a range of flexible working options, depending on your job role

For a full list this can be found at our Rewards and Benefits page.

Further information

The reference number for this role is CRS00801.

For an informal conversation or for further information regarding the role, please contact Sandra Nemorin-Noel (Systems Manager) at Sandra.Nemorin-. For issues or queries regarding your application please contact .

To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.