Systems Support Analyst

The Opportunity

Salary: £27,334 to £29,777 per annum

Working Pattern: Full time, 37 hours per week

Location: Hybrid Working - County Hall, Chichester and working from home

Interviews w/c: 11 March 2024

The IT Product Team is part of the Council's IT&D Service function. It provides support and systems configuration for several lines of business systems that enable and support the day-to-day delivery of services that are critical for many residents in West Sussex. These include systems associated with social care, fire and rescue, and education.

This is a key role in the team, as our System Support Analyst, you will provide system support for several key IT systems within West Sussex County Council. You will be able to demonstrate skills in, and an understanding of, systems issue analysis, business process and application support.

• You will be providing first line support for incidents and helping with business system requests.
• You will take the lead in resolving calls and work with 2nd and 3rd line support to solve issues.
• You will be responsible for managing access and restrictions for supported systems and updating data from different sources.
• You will collaborate with various stakeholders, including managers and end-users, to tackle technical issues in a way that non-technical individuals can understand.

What are we looking for?

This is a fast-moving team, and you will need a structured approach to work, with the ability to be flexible and a desire to succeed. You will be agile in managing priorities, working with a range of customers and themes, juggling demand and support to best effect.

You will work with a variety of information systems, so need to be comfortable with information technology. You will be passionate about providing excellent customer service and achieving good outcomes for our customers. You will receive a structured training programme to enable you to be effective quickly.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:

• an excellent local government pension scheme
• generous holiday entitlement of 25 days (plus opportunity to buy additional leave)
• a range of flexible working options, depending on your job role
• maternity, paternity, dependency and adoption leave

For a full list this can be found at our Rewards and Benefits page.

Further information

The reference number for this role is CRS00802.

For an informal conversation or for further information regarding the role, please contact Sandra Nemorin-Noel (Systems Manager) at Sandra.Nemorin-. For issues or queries regarding your application please contact .

To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

CC