Systems Support Officer

Description

This role has a starting salary of £34,356 per annum based on a 36-hour working week. This is a 12-month fixed term contract.

Ready for a rewarding career that combines technology and a commitment to making a difference? We have a fantastic opportunity for a System Support Officer to join our team. At the heart of this role is a chance to shape the future of Surrey's vulnerable families by supporting our highly skilled system specialists.

The role is full-time and is a hybrid position typically working from home but attending our Reigate and Woking offices when necessary for team collaboration and development.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

We are a team of highly skilled system specialists providing support for Liquidlogic (Surrey's recording system). We support all system users, from social workers to practitioners, managers to business support and more, all within the Children's and Education Directorates. We work to resolve staff system issues in real time, offering technical advice and extensive guidance to enable staff to have the confidence to support themselves going forward.

Our role enables staff to record Surrey's vulnerable families' journeys and follow extensive statutory frameworks. Our staff need specialist support quickly and expect us to be efficient, knowledgeable, and fast in the service we deliver to them.

About the Role

This key role is time sensitive and requires high levels of relationship building and customer service as you will be required to provide a first-class customer support to staff, guiding them through process issues and offering technical advice to help them help themselves. Therefore, we are looking for an extremely motivated individual, able to work well under pressure and to tight deadlines. You will also support management in project work and planning of day-to-day tasks where necessary.

You will ensure good practice is maintained within the recording systems Surrey uses and encourage the use of 'self-serve' tools which the team have established and continually expand. You will play a vital role in the improvement journey for staff within the Children's and Education Directorates.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Ability to provide excellent customer service with strong written and verbal communication skills, adapting styles to different situations
• Excellent IT skills, including Microsoft and experience using case management systems, particularly Liquidlogic
• Experience and understanding of supporting service teams and/or providing support to the public
• High level administrative, organisational, and analytical skills with the ability to manage a range of projects through to completion
• An understanding of the need for confidentiality

Ready to embark on a career where your skills make a real impact? Apply now and be a part of our dynamic team!

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Zoe Touzel via email at zoe.touzel@surreycc.gov.uk.

The job advert closes at 23:59 on 08/03/2024 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also attached provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. 

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: 

• The candidate has evidenced the minimum criteria for the role through their application 
• The candidate has chosen to share that they have a disability on the application form 

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. 

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.