Team Co-ordinator

A large Housing Association is currently looking for a Team Co-ordinator on a temporary basis for about 3 months.

Key responsibilities are as follows

Be the main point of contact for front line staff, contractors, stakeholders and customers for queries relating to your contracts or workstream

Ensure queries relating to disrepair are logged and dealt with promptly and competently and escalated within the contractor and company where necessary

Make informed decisions about works that need to be prioritised eg due to the business need, taking into account the KPIs, as well as vulnerability of tenants or health and safety requirements.

Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.

Consider and propose improvements to systems, processes and the service generally to ensure continuous improvement and be responsible for feeding back to housing on policy and process to ensure a service that is fit for purpose

Ensure purchase orders are raised promptly and accurately and monitor spend, receipt invoices in good time and ensure contractor are paid on time.

Develop good relationships with internal clients and co-locate to ensure that escalation is easily accessible.

Responding to or Redirecting queries received by the Disrepair team and ensuring they are routed appropriately within the team.

Provide the Assets Management team with business and performance and KPI data

Provide cover for other Co-ordinators within the team who are out of the office or on leave, or who need general assistance with a large project

Process invoices for authorisation and payment.

Undertake any other administrative and clerical tasks for the teams as necessary.

At all times follow the financial regulations, policies and procedures at NHG.

Organise meetings as required, including drafting agendas, booking rooms and refreshments, collecting visitors and typing minutes.

Monitor performance of the contractor, recording and reporting on performance summarising against contractual requirements and required improvements.

Ensure meetings are set up by and attend regular contractor meetings.

Set and manage projects within KPI targets and approvals. Recommend and implement corrective action where necessary.

Prepare management reports including financial appraisals and monthly progress reports.

Provide excellent customer service standards to internal and external stakeholders.

The role pays £18.46 PAYE & £24.53 Umbrella

Essential requirements

Must have a consistent work history in administration for about two years

Excellent PC skills including Microsoft Word and Excel, email and calendar systems

Excellent verbal and writing skills

Must be immediately available or on short notice