Team Co-ordinator - Req24848

Job title: Team Co-ordinator
Salary: C3 - £29,777.00 - £31,364.00
Hours: 37
Contract: Permanent
Location: West Leeds (Children & Families)
Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds? Do your values match ours, and do you have something to offer?
Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant, and attractive city to the people of Leeds. This is a fantastic time to join us. 
What we offer you
We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

About the role

The Business Administration Service (BAS) provides administrative support across Leeds City Council and all its services. The aim of BAS is to develop a professional service which meets service needs and supports the delivery of the Best Council Plan, ensuring the efficient use of resources, capacity, and technology. This role is working in BAS supporting Children and Families Social Work teams in the West of the City.
Social work is the activity carried out on behalf of the local authority to safeguard and promote the welfare of children and young people in partnership with other partners such as health, the police and with the third sector and schools.
Your role

We are looking for a Team Co-ordinator who will offer bespoke administration support to the social work team managers and their team members. The role will be a point of contact for other social work team members, families and professionals providing accurate, timely and comprehensive support to the team manager/s.
This role will evolve, there will be line management responsibilities where you will be responsible for 1:1’s, appraisals, staff development and sickness monitoring. You will take on flexible tasks to meet changing needs and priorities but initially tasks will include providing diary management and organising meetings, taking minutes as required, performance data, supporting with recruitment to name but a few.  
This role is office based five days a week and will be based in the West of the City covering a number of offices which include Bramley, Rawdon and Chapel Allerton.

What you will bring to the role 

Key skills required:

• Able to communicate confidently and effectively with a wide range of stakeholders
• Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
• Confident user of Microsoft office applications
• Able to work on own initiative and part of a team
• Strong organisational skills

If you would like a new challenge, can use initiative with limited structure, motivated with a can-do attitude this role could be for you!

Applicants should be aware that this role will expose successful candidates to difficult conversations of a safeguarding nature relating to both children and adults.

How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Sharon Dean on 0113 3784940 or Claire Duguid on 0113 3785587
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
 
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description
Special Conditions: Some posts may be subject to checks with the Disclosure and Barring Service. A criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.
Shared Services consists of employees in the Business Support Centre, Business Administration Service and Contact Centre. These services provide administration support activities to a wide range of teams and services across the council.  We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.
Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles.   The role is primarily office based, potentially working face-to-face with customers, working within the council boundaries as required.
Job Purpose: 

This role will offer bespoke administration support to the social work team managers and their team members and will be predominantly office based. The role will be a point of contact for other social work team members, families and professionals providing accurate, timely and comprehensive support to the team manager/s. This will include providing diary management and organising meetings, taking minutes as required and provide up to date information during meetings. 
Applicants should be aware that this role will expose successful candidates to difficult conversations of a safeguarding nature relating to both children and adults.

Responsibilities:

Undertake introductory sessions with new social work team members and ensure that the induction process is initiated with information provided about relevant mandatory training.

Support with data production to assist the team manager with performance management of work in the team will be required.

Direct incoming queries from internal/external contacts where they can’t be resolved immediately and redirect urgent/sensitive matters accordingly.

Present a variety of information in a clear and concise way both through written reports and verbally with high attention to detail.

A commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development.

Provide suggestions to management for the improvements of processes and services.

Attend service relevant meetings and take minutes when required.

Resolve customer queries, including those of a complex nature.

Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.

Work flexibly moving within service areas, working at different locations depending on service demand

Flexible and adaptable to change to assist other services as required commensurate to grade

Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.

Improve own practice through observation, evaluation, discussion with colleagues and development programmes.

Work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications: 

Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge
PERSONAL SPECIFICATION
Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:  Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills Required

Able to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.

Knowledge Required

Knowledge and experience of adhering to legislative business, financial, audit and operational requirements of the service, and the impact on its day-to-day work.

Knowledge and experience of adhering to procedures and legislation relating to confidential information and financial regulations.

Experience Required

Of supervising and developing staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.

Of managing your own workload and meeting targets whilst maintaining quality as part of a team.

Of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.

Of working on your own and using your initiative to adhere to timescales and deadlines.

Of providing excellent customer services and dealing with queries from a range of people.

Of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.

Of dealing with sensitive and confidential information.

Behavioural & other Characteristics required

A commitment to personal development and to keep informed of legislative and policy changes.

Committed to continuous improvement.

Able to understand and observe Leeds City Council Equality and Diversity Policies.

Carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.

Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development

Understand and embrace our values, behaviours and codes of conduct.

DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:  Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Skills Required

Recruitment & Selection & Safeguarding

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