Team Leader

Luton Airport – Team Leader – Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift- £28,674.00 Per Annum
Are you a Leader?
Do you have a knack for managing people?
Are you a self motivated individual?
If you have a passion for excellence, a knack for managing people and a drive to elevate customer experiences, this is your ticket to an exciting journey!
Come and join our friendly team based at Luton Airport as one of our next Team Leaders.
42 hours per week, 4 on 4 off working shift pattern, 2 days & 2 nights per week
What you’ll do
- Monitor and manage the day-to-day operations of Priority Parking, ensuring that all dockets are filled in correctly and stored with the keys. Vehicles are retuned and ready in the correct location for customers.
- Ensure customer vehicles are driven and parked in a safe manner to and from allotted area.
- Maintain strong communications and consult daily with the Service Delivery Manager (SDM) and Service Delivery Supervisor (SDS),
- Be the first point of contact for any customer issues or complaints that arise on site. Carry out first line investigations.
- To comply with company policy and procedures, health and safety law and other relevant legislation
- To support and deputise for the SDS to ensure continuity of the Priority Parking standards and compliance across the operation.
- To organise, manage, and motivate the team on shift across the APCOA operation.
- To ensure all members of staff are following agreed APCOA working practices and operating procedures.
- To induct and train new members joining the team and carry out ongoing devolvement and training of all team members. To monitor the performance of staff and ensure delivery of allocated tasks.
- To always protect the assets and revenues of APCOA Parking UK Ltd
- To complete shift handover forms between outgoing and incoming crews
- Always adhere to Health & Safety requirements and best practice.
- To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any action follow up actions also being dutifully recorded.
- To ensure that all staff conform to uniform regulations as instructed by the company.
What You’ll Bring
- You will have experience of managing a team
- You will always be smart and professional
- You will have excellent inter-personal skills with the ability to build relationships at all levels.
- You will be self-motivated, pro-active nature (Including self-development)
- You will be able to prioritise and multitask.
- You will have the ability to manage and motivate.
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
This is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.