Team Leader

Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth! As part of our Efficiency Delivery programme, we're welcoming 140 new Team Leaders to our organisation. These roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent customer service is delivered to our 8 million customers.

This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The new Team Leader role will be one of ways to help improve the way we carry out our work.

The introduction of 140 Team Leaders is a significant investment in our future. It will not only support our busy team managers, but also ensure we are getting the best value out of the work we do to improve service for our 8 million customers. We are recruiting across the whole of the West Midlands including: Birmingham, Stoke, Worcester, Hereford, Ludlow, Gloucester, Tipton and Telford.

 Job share applications could be considered for these roles.

You will be educated to City & Guilds Level 3, NVQ Level 3 or equivalent in a relevant subject. A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.

Evidence of your qualifications will be required prior to appointment.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Main Responsibilities
Ensuring your teams adherence to Health and Safety regulations
Efficient scheduling of work activities
Collaboration with other teams to manage workload
Driving team productivity and individual performance management
Maintaining a full schedule of work for the team
Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
Respond quickly and professionally to customer complaints

 
The Ideal CandidateThe ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.

The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002 and Electricity at Work Regulations 1989
Organised, with strong problem solving and the ability to think and plan ahead
Good communicator with the presence to build strong relationships with our customers
An understanding of and the ability to effectively manage performance
Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team

About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.