Team Leader (Banking)

Adecco are so proud to be recruiting for a Customer Service Team Leader on behalf of our client who work within agricultural banking. Our client is going through a period of substantial growth.

Responsible for the day-to-day management of the Savings Customer Services team, delivering a first-class service whilst embedding new working practices. Part of the role will be to ensure new processes and procedures are embedded, which in turn will provide a smooth customer journey and positive customer outcomes. Robust performance measures will ensure customer satisfaction is of the highest standard. The Team Leader - Savings will be responsible for building and developing strong relationships with internal and external key stakeholders.

Salary: upto 32,000 - but negotiable for the right person!

Location: Chester - hybrid working of 1-2 days at home.

Hours: Monday-Friday - office hours

Duration: Permanent

Responsibilities:

• Delivery of quality services to meet internal and external requirements.
• Aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies.
• Promote process change and excellent customer service within a stable and efficient processing environment.
• Identify and escalate root causes where good customer outcomes are at risk.
• Ensure service performance and quality control through effective performance measures.
• Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans.
• Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements.
• Creating a diverse and inclusive culture where employees thrive and develop.

Key Skills and Experience:

• Understanding of onboarding processes and procedures including understanding of customer due diligence.
• Effective communication, problem-solving, and decision-making abilities.
• Embedding new process and procedures
• Ability to communicate clearly and effectively to the team and internal stakeholders
• 2+ years' experience of managing teams
• Self Driven

Desirable Skills / Experience

• Financial services experience is preferable, having existing knowledge of regulatory factors and policies.
• Agricultural experience is desirable.

If you are interested in the above, please apply directly to the advert.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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