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Form of work
SalaryWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for aTeam Leader Care & Support team - housing on a 6 months contract with a possibility of further extension.
We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.The role involves:
- Coaching and developing a team for exceptional customer service.
- Setting and achieving personal and business objectives.
- Driving performance improvement through effective coaching and 121s.
- Managing underperformance positively.
- Enhancing the team's quality and output.
- Acting as an escalation point for residents.
Requirements:
- Experience in developing teams to exceed KPIs.
- Excellent coaching skills to foster a coaching culture.
- Adaptability, resilience, and role modeling for colleagues.
- Data-driven approach to service improvement and staff development.
- Experience in housing customer services.
If this sounds good to you, please apply for immediate contact or call Inesa directly.
