Team Leader

Team Leader
Business Unit: Restore Digital
Location: Willenhall, Wolverhampton, WV13 3XB
Contract Type: 3 Month Fixed Term Contract - Full Time
Hours: 40 (Monday to Friday)
Salary: £26,374.40
Are you an experienced Team Leader looking for a new challenge? Restore Digital in Willenhall is offering an exciting opportunity for a proactive individual to join us on a 3-month Fixed Term Contract.
As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaining high standards of service delivery, and collaborating effectively with other departments to meet strict SLAs.
RESPONSIBILITIES
Support the line manager in coordinating and implementing daily activities within the department
Provide leadership and guidance to the team, fostering a collaborative environment and leading by example
Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently
Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities
Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals
Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance
Monitor team performance against objectives, escalate concerns, and identify training needs to enhance efficiency
Provide daily metrics and reports to line management
ABOUT YOU
Ability to effectively resolve problems and make informed decisions
Demonstrated experience in Team Leadership, ideally in a fast-paced environment
Strong motivational and coaching skills with a proven track record of team development
Excellent communication skills, capable of handling customer complaints courteously and effectively
Previous experience in managing and leading teams to achieve operational targets
Familiarity with working in a dynamic, deadline-driven setting
Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.