Team Leader – Lending

Job Title: Team Leader – Lending

Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home)

Salary: Up to circa £35,000 depending on experience

Hours: Monday to Friday 9 am to 5.30 pm

Benefits:

• 25 days of holiday with Public holidays on top
• Private medical care
• 24-hour Employee assistance programme
• Life Assurance
• Pension
• Health and wellbeing support officer on-site with dietary and nutritional advice
• Cycle to work scheme
• Share Options (after successful passing of probation)
• Enhanced Maternity and Paternity Pay
• Optical support £25 towards standard eye tests and £60 for employees needing prescription glasses or contact lenses
• Regular events to celebrate milestones including themed parties with live music, DJs, food and drink

About our Client:

Our client’s workplace stands out for its commitment to both professional excellence and employee well-being. Each quarter, the team is motivated by exciting milestones, and successful achievements are celebrated with vibrant parties featuring DJs, food and refreshing drinks. They also have a nutritionist onsite.

Earning well-deserved recognition, they clinched a prestigious fintech banking award for their excellence and innovation of the use of IT in financial services worldwide.

The company’s dedication to growth and development is exemplified by their swift progression of individuals who demonstrate exceptional ability. Emphasising the value of continuous learning, they prioritise study and professional qualifications for ongoing education. The collaborative spirit within the company is a key driver of success, with seamless cooperation evident among different department which can diverse your skill set.

About the role:

Join a dynamic team at a pioneering UK bank dedicated to supporting British agriculture. As a Team Leader, you will collaborate closely with the Senior Operations Manager to implement business strategies effectively. Your responsibilities will include managing the day-to-day operations of the lending onboarding teams, ensuring the delivery of first-class service, and embedding new working practices to enhance efficiency. You will also play a key role in training new team members on processes and procedures while implementing robust performance measures to maintain high standards of customer satisfaction.

Responsibilities:

• Delivery of quality services to meet internal and external requirements
• Coach team members to hit call quality and work accuracy targets via side-by-sides and drop-in sessions in addition to daily QC checks
• Aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies and ensure Operational resilience is controlled
• Promote process change and excellent customer service within a stable and efficient processing environment.
• Ensure service performance and quality control through effective performance measures
• Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans
• Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements
• Creating a diverse and inclusive culture where employees thrive and develop
• Deal with customer complaints and dissatisfaction through to resolution ensuring service level agreements are adhered to and root cause analysis mitigates future occurrences

Experience required:

• Financial services experience, having existing knowledge of regulatory factors and policies
• Understanding of onboarding processes and procedures including an understanding of due diligence
• Understanding of secured lending processes and procedures including preparation of all security documentation
• A hands-on approach during the development stage of the business
• Comfortable working at all levels
• Ability to communicate clearly and effectively to the team
• Self-driven
• A successful track record in leadership or supervisory role or ready to take the next step in your career
• Agricultural experience is desirable

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.

For more information regarding the role of Team Leader – Lending please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC