Team Leader

Team Leader

Are you someone who cares about people and creating a supportive environment?
Are you capable of creating a top employee experience?
If so, we have an exciting opportunity here at EDF for Team Leaders to join us!
The Opportunity
Joining our Retail team as a Team leader means thinking like a CEO of your own micro business, having full empowerment and responsibility to enable your team to succeed and drive results that help our customers and our company.
Pay, benefits and culture
Alongside a salary of £37,000 per annum and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
In this role, you will have end-to-end accountability for delivering the three pillars of success for EDF:

• Incredible Customer Experience – ensuring customers are provided with industry-leading service that differentiates EDF from our competitors.
• Incredible Employee Experience – ensuring each of our team members feel motivated, supported, and engaged in delivering for our customers.
• Value and profitability – ensuring our teams drive tangible value for EDF through their daily customer interactions.

In our model you’re empowered to lead your team and make the decisions about how your team operates, from managing schedules and prioritising work activity to setting targets and choosing how to recognise and reward great performance.

Leading from the front, you will help to embed a culture of trust, where everyone is empowered to always do the right thing for the customer, our business and each other. It’s important your team works in collaboration at a family level and across the business, everyone pulling together in times of need to deliver an amazing experience for our customers – we all win together!
Who you are

Being a Team Leader is an incredibly dynamic role where responsibilities will change as the business evolves, with each day different to the last. That means thinking on your feet, being a creative problem solver and able to make decisions about the best ways to help your team succeed. It can be challenging so you’ll need to be resilient and energised by working in a fast-paced environment and passionate about making a difference every day for our customers and our people.

You’ll understand what it takes to create a high performing, truly motivated and engaged team, and be a confident role model for our core values - Human, Positive & Brave

If you have passion in abundance for creating and delivering great customer experience, balanced with creating a great environment for our people then we would love to hear from you!

Closing date for applications: 14th April 2024
Contract type: Full time
Location: Exeter with some home working
Join us and together we can help Britain achieve Net Zero.