Team Leader - Savings

Job Title – Team Leader - Savings

Location – Chester

Salary – £30,000-£32,000

The Role

Responsible for the day-to-day management of the Savings Customer Services team, delivering a first-class service whilst embedding new working practices. Part of the role will be to ensure new processes and procedures are embedded, which in turn will provide a smooth customer journey and positive customer outcomes.  Robust performance measures will ensure customer satisfaction is of the highest standard.  The Team Leader - Savings will be responsible for building and developing strong relationships with internal and external key stakeholders.

It is crucial that the Team Leader - Savings has a proven track record of being able to lead a team and deliver results to a high standard within a changing and fast paced environment.

Responsibilities

• Delivery of quality services to meet internal and external requirements.
• Aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies.
• Promote process change and excellent customer service within a stable and efficient processing environment.
• Identify and escalate root causes where  good customer outcomes are at risk
• Ensure service performance and quality control through effective performance measures.
• Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans.
• Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements.
• Creating a diverse and inclusive culture where employees thrive and develop. 
• To lead by example

Required Skills / Experience

• Understanding of onboarding processes and procedures including understanding of customer due diligence

• Effective communication, problem-solving, and decision-making abilities

• Embedding new process and procedures

• Ability to communicate clearly and effectively to the team and internal stakeholders

• 2+ years’ experience of managing teams

• Self Driven

Desirable Skills / Experience

• Financial services experience is preferable, having existing knowledge of regulatory factors and policies.

• Agricultural experience is desirable. 

Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds.