Team Manager - Service Delivery

 
Warwickshire County Council is looking to appoint a Team Manager for Service Delivery within the Schools ICT Service.
 
 
About the team
 
Warwickshire County Council has a dedicated Schools ICT Service which is responsible for delivering technical and MIS services to Warwickshire Schools, Academies, Multi-Academy Trusts, Federations and other Local Authorities Schools.
 
The Schools ICT Service is a one stop shop offering procurement and installation services, technical support for servers and other devices, MIS support and training and a range of other ICT services.  It is a fully traded service with an established customer base and a wealth of experience of ICT business requirements within the Education sector.
 
 
About you 
 
The role does not require day-to-day operational technical ability, but you will have experience of managing technical teams and have a background in IT service management and an understanding of ITIL v4 best practice framework.
 
You must be able to work collaboratively and contribute to the operational planning of the service and ensure effective contract management arrangements are in place. 
 
You must have excellent organisational skills to plan, task, deploy and co-ordinate resources to meet changing operational needs as required.
Thoughtful and clear communication skills are essential in this role. 
 
 
What you’ll be doing 
 
You will be
responsible for the delivery of a high-quality Service Desk, Technical Support, and Procurement offer in support of subscribing schools. 
 
You will work collaboratively with peer managers to ensure strong and effective
governance of the ICT service.
 
You will be proactive in identifying and responding appropriately to changes in ICT technology, risk, and compliance.
 
You will work with the Service Managers for Digital & ICT and Strategy & Commissioning to identify strategic opportunities for the service to implement change and improvements effectively.
 
You will be responsible for ensuring adequate resourcing across the 3 service areas.
 
For further information please see the Job Description and Person Specification below;
 
Team Manager - Service Delivery
 
Working for Warwickshire – This is the difference you make
 
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! 
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
 
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19%, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund' 
 
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
 
Additional Information
 
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
 
To discuss the role please contact Emma Gelfs by email: 
 
emmagelfs@warwickshire.gov.uk
 
Closing date: 12th February 2024
 
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
 
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representa
tion in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more